Member Team Lead-2

Walmart•Bloomington, IN

1d•$22 - $30•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides guidance on member-service approaches, resolves member concerns according to company guidelines, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The role oversees its assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. It also completes accounting records and transactions, supports register funds and financial reporting, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and protects confidential financial and personal information. The Member Team Lead collaborates with managers, coworkers, customers, and business partners to implement processes, monitor results, and identify improvements. The role promotes compliance with company policies, procedures, ethics, and integrity standards; leads and participates in teams; coordinates work to meet timelines and quality expectations; and helps others adapt to change. It is expected to uphold Sam's Club's values of respect, integrity, customer and member service, and continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support membership goals.
Participate in sales and marketing events and complete marketing recaps and other required documentation.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology and completing transactions.
Ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, and identification of shrink and damages in the assigned area.
Organize and maintain cart and flatbed availability, assist members with transporting items, use cart retrieval equipment according to policy, and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
Provide funds for register operation, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and oversee Cash Fund Transfers.
Investigate cash register and accounting office overages and shortages while maintaining the confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and address improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, and ethics standards; implement action plans and assist management in addressing ethical or compliance issues.
Lead and participate in teams by sharing resources and information, identifying customer needs and business priorities, coordinating assignments, and supporting timely, high-quality work.
Model adaptability and help others respond to change and new challenges.
Build trusting team relationships, communicate positively, develop and mentor others, and recognize contributions and accomplishments.
Put customers and members first, use reliable information in decision-making, and balance short- and long-term priorities.
Support continuous improvement, learning, and the use of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, covering tuition, books, and fees for eligible programs.