Member Team Lead

Walmart • Jefferson City, MO

10d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, provides guidance on member service, and supports resolution of member complaints and issues in accordance with company guidelines. The position supports company policies and the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It provides member service by identifying member needs, assisting with purchasing decisions and merchandise location, supporting use of self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees the assigned area, including handling claims and returns, organizing and zoning merchandise, identifying shrink and damage, maintaining cart and flatbed availability, assisting members with transporting items, operating cart retrieval equipment according to policy, and maintaining parking lot cleanliness. The position also performs accounting office duties, including maintaining records and transaction documentation, supporting proper register operation, preparing and interpreting financial reports, assisting with accounting investigations, preparing deposits, overseeing cash fund transfers, investigating cash overages and shortages, and protecting confidential financial and personal information.

The role develops and implements processes to meet business needs in collaboration with managers, coworkers, customers, and other business partners. It monitors results, identifies improvement opportunities, demonstrates compliance with company policies and ethical standards, supports management in addressing compliance issues, and leads or participates in teams to coordinate work and meet timelines and quality expectations. The position models Sam’s Club values by fostering inclusion, building relationships, mentoring and supporting associates, acting with integrity, serving members, making informed decisions, and pursuing continuous improvement and adaptation to change.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction on member service.
• Help ensure member complaints and issues are resolved according to company guidelines and support company policies and the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
• Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
• Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions and locating merchandise, and supporting use of self-service technology.
• Assist members with register and self-checkout transactions and ensure club pickup orders are filled.
• Oversee the assigned area by handling claims and returns, zoning and organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, assisting with transporting items, and maintaining parking lot cleanliness.
• Use cart retrieval equipment according to company policies and procedures.
• Complete accounting records, files, transactions, and other documentation; support proper register operation; and create and interpret financial analysis reports.
• Assist with accounting-related investigations, prepare daily deposits, oversee cash fund transfers, investigate register and accounting-office cash overages and shortages, and maintain the confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes that meet business needs; monitor progress and results and address improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards, including helping management address ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, and helping ensure timelines and work quality are achieved.
• Model inclusive, respectful, ethical, customer-focused, and continuous-improvement-oriented behaviors; build trusting relationships and help develop and mentor associates.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed