Member Team Lead

Walmart • Jacksonville, FL

1d • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, and providing direction on member service. The role supports resolving member complaints according to company guidelines and helps with recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by informing current and prospective members about membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting use of self-service technology, assisting with register or self-checkout transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees area operations, including claims and returns, merchandise zoning and organization, identifying shrink and damage, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register funds and financial reporting, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and protects confidential financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and other business partners; monitors results and identifies improvement opportunities; supports compliance with company policies, ethics, and integrity standards; and leads or participates in teams to coordinate work and achieve quality and timeline expectations. Associates are expected to model the company’s values, build trusting relationships, support others’ development, serve members, adapt to change, and pursue continuous improvement.

The position is located at 10690 Beach Blvd, Jacksonville, Florida. The hourly wage range is $22.00 to $30.00, with possible premiums of $0.35 to $3.00 per hour under specific circumstances. Actual pay will meet or exceed the applicable minimum wage.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction on member service.
• Support resolution of member complaints and issues according to company guidelines and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information, process memberships, upgrades, and credit accounts, encourage renewals, participate in sales and marketing events, maintain required marketing documentation, and work toward membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, provide guidance on self-service technology, assist with register or self-checkout transactions, and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; support register funds, prepare and interpret financial analysis reports, assist with accounting investigations, prepare deposits and Cash Fund Transfers, investigate cash overages and shortages, and maintain confidentiality and accuracy.
• Collaborate with managers, coworkers, customers, and business partners to develop, communicate, and implement processes; monitor progress and results and identify improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards; support action plans and assist management in addressing compliance issues.
• Lead and participate in teams by coordinating work assignments, sharing resources and information, providing feedback and support, and helping others adapt to change and new challenges.
• Model company values by fostering belonging, building trusting relationships, developing and mentoring others, acting with integrity, serving members, and pursuing continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates, including programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed