Member Team Lead

Walmart•Kokomo, IN

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, and provides direction on member-service techniques. It supports recruiting, hiring, scheduling, promotion, coaching, and evaluation activities, and helps resolve member complaints in accordance with company guidelines. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing events. It provides member service by helping members make purchasing decisions, locate merchandise, use self-service technology, complete transactions, and receive club pickup orders. The Member Team Lead oversees assigned operations, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The role also performs accounting-office duties such as maintaining records, supporting register operations, preparing deposits, overseeing cash fund transfers, investigating cash discrepancies, and safeguarding confidential financial and personal information. The position develops and implements business processes with managers, coworkers, customers, and other business partners; monitors results and identifies improvement opportunities; and promotes company policies, ethics, and compliance. It leads and participates in teams, supports work quality and timelines, helps others adapt to change, and models the company’s stated values of respect, integrity, customer service, and continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assist management with supervising associates in the assigned area, assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, complete required marketing recaps and documentation, work toward membership goals, and promote Sam’s Club products and services.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology and registers or self-checkout.
Ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
Complete accounting records, files, transactions, and other documentation according to accounting-office procedures.
Provide funds for register operations, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and prepare and oversee cash fund transfers.
Investigate register-drawer and accounting-office cash overages and shortages, maintaining confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop, communicate, and implement processes and practices that meet business needs.
Analyze information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
Promote compliance with company policies, procedures, and standards of ethics and integrity; explain and demonstrate how to apply them, implement action plans, and help management address compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, and providing advice, feedback, and support.
Model inclusive teamwork, build trusting relationships, communicate positively, mentor and develop others, and recognize their contributions.
Model integrity and accountability, put customers and members first, make decisions using reliable information, and support continuous improvement and adaptation to change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U, with programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.