Member Team Lead

Walmart • Salt Lake City, UT

5d • $22 - $30

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member-service techniques, helps resolve complaints according to company guidelines, ensures compliance with company policies, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It also provides member service, helps members make purchasing decisions and locate merchandise, supports self-service technology, assists with register and self-checkout transactions, and ensures club pickup orders are filled.

The lead oversees the assigned area, including claims and returns, merchandise organization, identifying shrink and damage, maintaining cart and flatbed availability, assisting members with transporting items using cart-retrieval equipment, and keeping the parking lot clean. Accounting duties include maintaining records and transaction files, following accounting-office procedures, providing register funds, preparing and reviewing financial analysis reports, supporting accounting investigations, preparing daily deposits, overseeing cash fund transfers, investigating cash overages and shortages, and protecting the confidentiality and accuracy of financial and personal information.

The role collaborates with managers, coworkers, customers, and business partners to develop and implement processes, analyze information, monitor results, and identify improvements. It promotes ethical conduct and policy compliance, assists management with addressing compliance issues, and leads and participates in teams to coordinate work, share resources, support quality and timelines, and help others adapt to change. The position is expected to uphold Sam's Club values: respect the individual, act with integrity, serve customers and members, and strive for excellence.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and support membership goals.
• Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and provide guidance on self-service technology.
• Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, and cart and flatbed availability.
• Assist members with transporting items using cart-retrieval equipment according to company policies and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, deposits, cash fund transfers, financial reports, and other required documentation accurately and confidentially.
• Investigate accounting-related issues, including register-drawer and accounting-office cash overages and shortages.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and address improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, and ethical standards; assist management with correcting ethical and compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing feedback and support, and helping others adapt to change.
• Model Sam's Club values by fostering belonging, building trusting relationships, mentoring and developing others, acting with integrity, serving members, and pursuing continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability coverage.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed