Member Team Lead

Walmart • Arvada, CO

13d • $25 - $33 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides direction on member-service practices. It helps resolve member complaints in accordance with company guidelines and supports compliance with company policies. The position also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting use of self-service technology, assisting with register or self-checkout transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned-area operations, including claims and returns, merchandise zoning and organization, identifying shrink and damages, maintaining cart and flatbed availability, assisting members with transporting items, operating cart-retrieval equipment according to policy, and maintaining parking-lot cleanliness. The role also performs accounting-office duties, including maintaining records and transaction files, supplying register funds, preparing and overseeing deposits and cash fund transfers, investigating cash overages and shortages, and protecting the confidentiality and accuracy of financial and personal information.

The position collaborates with managers, coworkers, customers, and other business partners to develop and improve processes, monitor results, and address opportunities for improvement. It demonstrates ethical and policy compliance, supports resolution of ethical and compliance issues, and leads or participates in teams to coordinate assignments, share resources, provide feedback, and meet timelines and quality standards. It is expected to model the company’s values, promote belonging and teamwork, mentor others, serve customers and members, and pursue continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

• Assist management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and support membership sales and marketing activities.
• Maintain marketing recaps and other required documentation, work toward membership goals, and promote Sam’s Club products and services.
• Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, and support use of self-service technology.
• Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
• Oversee area operations by handling claims and returns, zoning and organizing merchandise, and identifying shrink and damages.
• Maintain availability of carts and flatbeds, assist members transporting items, use cart-retrieval equipment according to policy, and maintain parking-lot cleanliness.
• Complete accounting records, files, transactions, and required documentation according to accounting-office procedures.
• Provide funds for register operation, prepare and oversee daily deposits and cash fund transfers, and investigate register and accounting-office cash overages and shortages.
• Maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and address improvement opportunities.
• Demonstrate and support company policies, procedures, ethics, and integrity; assist management with addressing ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, coordinating work assignments, and providing advice, feedback, and support to meet timelines and quality standards.
• Model adaptability, teamwork, belonging, integrity, customer focus, continuous improvement, and the company’s values; help develop and mentor others.

Benefits

• Medical, vision, and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off (PTO and/or PPTO)
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
• Performance-based bonus awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed