Lead Team Member

Circle K•McKees Rocks, PA

7d•$18 - $18•Onsite

About The Position

The Lead Team Member supports the store’s daily operations by providing customer service, maintaining facility and equipment standards, handling sales and shift financial controls, merchandising, and supporting staffing and security procedures. The role supervises customer service representatives when the Store Assistant Manager is absent, helps train and coach employees, and completes shift-change and administrative duties. The position requires regular and predictable onsite attendance and may involve irregular hours for job-related meetings.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to work with the listed equipment, tools, and materials.
Ability to work as scheduled and arrive on time.
Ability to communicate information and ideas clearly to others.
Ability to perform the four basic arithmetic operations preferred.
Ability to perform the essential duties and physical functions of the position and work in the described conditions.

Nice To Haves

High school diploma or GED.
Retail sales experience.
Ability to perform addition, subtraction, multiplication, and division.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, thank them as they leave, and offer assistance or recommendations.
Accurately process sales and handle cash, checks, and other forms of payment.
Operate fuel consoles, lottery machines, money order machines, and telecom transaction systems.
Arrive on time and follow dress and appearance standards.
Clean and maintain the store, equipment, and surrounding areas to company or brand standards; inspect facilities and equipment and contact maintenance when repairs are needed.
Order merchandise, receive and verify vendor deliveries, maintain stock and counter supplies, rotate stock, and place advertising and pricing signage.
Control merchandise, cash shortages, and selling expenses; help maintain inventory levels and conduct shift audits.
Monitor shift sales and cash-handling procedures, complete daily close-out functions, and notify the Store Manager of sales, cash, inventory, or operating discrepancies.
Follow company or brand procedures for product breakage and spoilage; sign for vendor deliveries and verify product quality and quantity when needed.
Supervise customer service representatives when the Store Assistant Manager is absent; help coach and train new employees and provide performance feedback.
Monitor customer traffic and adjust or reassign employee duties to reduce waiting times or address operational or discipline needs.
Assist with employee counseling and may direct the store’s fast-food service area.
Know and correctly implement the store’s gasoline pricing strategy.
Report injuries, theft, property damage, sanitation or waste-disposal issues, and potentially unsafe, unlawful, or unethical conduct to the Store Manager.
Complete shift-change duties, including counting cash drawers, recording employee purchases, and completing shift reports; ensure accurate employee timekeeping records.
Take inventory of supplies and equipment when needed, attend job-related meetings, complete daily store reports, and perform other duties assigned by the Store Manager.