Team Lead-2

COR Partners • Dallas, TX

1d

About The Position

The Team Lead supervises and supports the day-to-day work of Claims Administrators and File Reviewers. The role assigns and monitors workloads, reviews completed work for accuracy and compliance, handles routine operational questions, and escalates significant concerns to the Team Manager. The Team Lead also supports onboarding and training, assists with vendor communication and performance monitoring, recommends process improvements, promotes a collaborative team environment, and provides feedback about team members’ performance and development needs.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• 2–4 years of experience in claims, operations, vendor management, or quality assurance.
• Working knowledge of claim settlement practices prescribed in the states supervised by the team lead.
• Excellent customer service focus and customer relations skills.
• Strong attention to detail, organizational skills, and time management skills.
• Ability to coach and mentor team members to improve performance and grow professionally.
• Demonstrated technical claims expertise, including complex claims handling procedures and proficiency in client-specific software applications, with the ability to train and support team members in their use.
• Effective communication and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and ability to learn claims and operational systems, including Xactimate and XactContents.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service focus and customer relations skills, including understanding that customers include clients, site managers, trainers, and adjusters.

Responsibilities

• Supervise and support the day-to-day work of Claims Administrators and File Reviewers, providing direction and guidance as needed.
• Assign, monitor, and adjust workloads to ensure timely, accurate work that meets service standards.
• Review completed work for compliance with company policies, quality guidelines, and client requirements.
• Serve as the first point of contact for day-to-day team questions, resolve routine operational issues, and escalate significant concerns to the Team Manager.
• Support onboarding and training on claims procedures, client communication expectations, and service-level requirements.
• Assist the Team Manager with vendor communication and performance monitoring, including reviewing daily inbound and outbound calls and emails for compliance with service standards.
• Identify opportunities to improve processes, work quality, efficiency, and customer experience, and recommend solutions.
• Promote a positive and collaborative team environment.
• Provide the Team Manager with feedback on team member performance, training needs, and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level