Member Team Lead-2

Walmart • Bloomington, MN

9d • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role includes assigning duties, communicating goals and feedback, training associates, providing direction on member-service approaches, helping resolve member complaints, supporting company policies and the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It also provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The lead oversees the assigned area, including claims and returns, merchandise zoning and organization, identifying shrink and damage, maintaining cart availability, assisting with item transportation using cart retrieval equipment, and keeping the parking lot clean. Accounting duties include maintaining records and files, supporting register operations, preparing and interpreting financial reports, assisting with investigations, preparing deposits and cash fund transfers, investigating cash overages and shortages, and protecting confidential financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvements; promotes compliance and ethical standards; and leads and participates in teams to meet customer needs, business priorities, timelines, and quality expectations. It models company values by fostering belonging, building relationships, mentoring others, acting with integrity, putting members first, using reliable information, and supporting continuous improvement and change.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help ensure member complaints and issues are resolved according to company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam's Club products and services.
• Participate in sales and marketing events, maintain marketing recaps and other required documentation, and work toward membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, and support members using self-service technology and checkout transactions.
• Ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, and parking lot cleanliness.
• Assist members with transporting items and use cart retrieval equipment according to company policies and procedures.
• Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
• Provide funds for register operation; create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits and oversee Cash Fund Transfers; investigate cash overages and shortages; and maintain the confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop, communicate, and implement processes and practices that meet business needs.
• Monitor progress and results, apply information from multiple sources, and identify and address opportunities for improvement.
• Demonstrate and promote compliance with company policies, procedures, and ethics standards; implement action plans and assist management with ethical or compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, and supporting work quality and timelines.
• Model company values by building trusting relationships, communicating positively, mentoring and developing others, recognizing contributions, acting with integrity, serving members, and supporting continuous improvement and change.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed