(USA) Member Team Lead

Walmart•Fargo, ND

4d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides guidance on member service. It helps resolve member complaints according to company guidelines, ensures compliance with policies and procedures, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting use of self-service technology, helping with transactions at registers or self-checkout, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned areas, including handling claims and returns, zoning and organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, assisting members with transporting items using cart retrieval equipment, and maintaining parking lot cleanliness. The role also completes accounting records and transactions, provides register funds, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and safeguards the accuracy and confidentiality of financial and personal information. The role develops and implements processes with managers, coworkers, customers, and other business partners; analyzes information and monitors results to identify improvements; promotes compliance and ethical standards; and leads or participates in teams to coordinate assignments, meet timelines and quality expectations, and support others through change. It is expected to demonstrate the company’s values by fostering inclusion and belonging, building trusting relationships, mentoring others, acting with integrity, serving members, and pursuing continuous improvement. The position is located at 4831 13th Ave S, Fargo, ND 58103-7206. Walmart and its subsidiaries maintain a drug-free workplace and prohibit illegal drugs and alcohol on the job.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction on member service.
Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information and support; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain marketing recaps and other required documentation; and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and guide members in using self-service technology.
Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
Oversee the assigned area by handling claims and returns, zoning and organizing merchandise, identifying shrink and damages, and maintaining availability of carts and flatbeds.
Assist members with transporting items using cart retrieval equipment according to policy and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
Provide funds for register operation, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and prepare and oversee Cash Fund Transfers.
Investigate cash register and accounting office overages and shortages, maintaining confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and other business partners to develop and implement processes, analyze information, monitor results, and identify improvements.
Demonstrate and promote compliance with company policies, procedures, and ethical standards; help implement action plans and assist management with addressing ethics and compliance issues.
Lead and participate in teams by coordinating assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
Foster an inclusive workplace, build trusting relationships, communicate positively, and help develop and mentor others.
Serve members, make decisions using reliable information, and support continuous improvement and adoption of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education benefit through Live Better U, with programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.