(USA) Member Team Lead

Walmart•Vestal, NY

11d•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, and providing guidance on member service. The role supports recruiting, hiring, scheduling, promoting, coaching, and evaluating associates, and helps ensure member complaints and issues are resolved according to company guidelines and policies. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and maintaining required marketing documentation. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees an assigned area, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information. The role develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvements; demonstrates compliance with company policies and ethical standards; and leads and participates in teams to coordinate assignments, support quality and timelines, and help others adapt to change. The position is expected to model the company’s values, build trusting relationships, mentor others, put members first, and pursue continuous improvement. The position is located at Sam’s Club, 2441 Vestal Parkway E, Vestal, NY 13850. The hourly wage range is $23.00 to $31.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training, and providing direction on member service.
Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Help resolve member complaints and issues in accordance with company guidelines and policies.
Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support membership goals.
Participate in sales and marketing events and complete required marketing recaps and documentation.
Assist members with purchasing decisions, locating merchandise, self-service technology, register or self-checkout transactions, and club pickup orders.
Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation; provide funds for register operation; and create and interpret financial analysis reports.
Assist with accounting investigations, prepare daily deposits, oversee cash fund transfers, and investigate cash overages and shortages.
Maintain the confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvement opportunities.
Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards; assist management in addressing compliance issues.
Lead and participate in teams by coordinating assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
Build trusting team relationships, communicate positively, mentor and develop others, and recognize contributions.
Put members and customers first, use reliable information in decision-making, and support continuous improvement and adoption of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to classification, tenure, and plan terms.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.