(USA) Member Team Lead

Walmart•Matthews, NC

23d•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, and providing direction on member-service practices. The role supports resolution of member complaints in accordance with company guidelines and compliance with company policies and procedures, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It provides and ensures member service by identifying member needs, assisting with purchasing decisions and locating merchandise, helping members use self-service technology, processing transactions at registers or self-checkout, and ensuring club pickup orders are filled. The Member Team Lead oversees the assigned area, including handling claims and returns, zoning and organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, assisting members with transporting items, using cart retrieval equipment according to policy, and keeping the parking lot clean. The role also completes accounting records and transactions, supports register funds, prepares and oversees deposits and cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information. The position develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvement opportunities. It demonstrates and supports ethical conduct and compliance, leads and participates in teams, coordinates work assignments, and helps teammates adapt to change. The role is expected to model the company's values, build an inclusive and supportive workplace, develop others, serve members, and pursue continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help ensure member complaints and issues are resolved according to company guidelines and that associates comply with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, complete and maintain marketing recaps and other documentation, work toward membership goals, and promote Sam's Club products and services.
Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and supporting use of self-service technology.
Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
Oversee the assigned area by handling claims and returns, zoning and organizing merchandise, identifying shrink and damages, and maintaining cart and flatbed availability.
Assist members with transporting items, use cart retrieval equipment according to company policies and procedures, and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
Provide funds for proper register operation; create and interpret financial analysis reports; assist with accounting-related investigations; and prepare daily deposits and oversee Cash Fund Transfers.
Investigate cash register drawer and accounting office overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices to meet business needs in collaboration with managers, coworkers, customers, and business partners.
Analyze information from multiple sources, monitor progress and results, and identify and address opportunities for improvement.
Demonstrate, promote, and support compliance with company policies, procedures, and ethics standards; explain and model their application; and assist management with ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, and supporting quality and timely completion.
Model adaptability and help others respond to change or new challenges.
Promote respect, inclusion, belonging, teamwork, trust, effective communication, and the development and recognition of other associates.
Act with integrity and accountability, serve members, make decisions using reliable information, and support continuous improvement and learning.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.