(USA) Member Team Lead

Sam's East•Bowling Green, KY

29d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides guidance on member-service approaches, helps resolve complaints according to company guidelines, ensures compliance with company policies and procedures, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions and merchandise location, supporting members using self-service technology, assisting with transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking-lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information. The position develops and implements processes with managers, coworkers, customers, and business partners; analyzes information and results; identifies improvement opportunities; and supports compliance, ethics, and company standards. It leads and participates in teams, coordinates work, provides feedback and support, and helps others adapt to change. The role is expected to model the company’s values, build inclusive and trusting relationships, mentor others, serve members, make informed decisions, and pursue continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, complete and maintain marketing recaps and required documentation, and work toward membership goals.
Provide member service by identifying needs, assisting with purchasing decisions and locating merchandise, supporting self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
Oversee the assigned area by handling claims and returns, zoning and organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, retrieving carts using equipment, and maintaining parking-lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
Provide funds for register operation, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and prepare and oversee cash fund transfers.
Investigate cash register drawer and accounting office overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes with managers, coworkers, customers, and business partners; analyze information, monitor results, and identify improvement opportunities.
Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards; implement action plans and assist management in correcting issues.
Lead and participate in teams by sharing resources and information, identifying customer needs and business priorities, coordinating work, and supporting quality and timely completion.
Model company values by fostering belonging, building relationships, communicating positively, mentoring others, acting with integrity, serving members, making informed decisions, and supporting continuous improvement and change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.