(USA) Member Team Lead

Walmart • Des Moines, IA

1d • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, guides associates on member-service techniques, and helps ensure complaints and issues are resolved according to company guidelines. It also supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing events. It provides member service, assists with purchasing decisions and transactions, supports self-service technology, and helps ensure club pickup orders are fulfilled.

The Member Team Lead oversees the assigned area, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information.

The role develops and implements processes to meet business needs, monitors progress and results, identifies improvement opportunities, and supports compliance with company policies, procedures, and ethical standards. It leads and participates in teams, coordinates work assignments, supports quality and timelines, adapts to change, and models the company’s values of respect, integrity, customer service, and continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, and training associates.
• Provide direction and guidance on member-service approaches and help resolve member complaints and issues according to company guidelines.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage membership renewals.
• Participate in sales and marketing events, complete marketing recaps and required documentation, and work toward membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
• Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, and cart and flatbed availability.
• Assist members with transporting items, retrieve carts using equipment according to company procedures, and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; provide funds for register operation; and prepare financial analysis reports and daily deposits.
• Prepare and oversee Cash Fund Transfers, investigate register and accounting-office overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners.
• Analyze information from multiple sources, monitor progress and results, and identify and address opportunities for improvement.
• Demonstrate and promote compliance with company policies, procedures, and ethical standards; support action plans and help management address ethical and compliance issues.
• Lead and participate in teams, coordinate and execute assignments, share resources and information, and support achievement of timelines and work-quality expectations.
• Model adaptability, help others respond to change, build trusting relationships, communicate positively, and help develop and mentor others.

Benefits

• Performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program for eligible full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed