(USA) Member Team Lead

Walmart•Yuba City, CA

6d•$23 - $31•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving member complaints according to company guidelines, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides and ensures member service, including helping members make purchasing decisions, locate merchandise, use self-service technology, complete transactions, and receive club pickup orders. The Member Team Lead oversees the assigned area, handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining carts and flatbeds, assisting with transporting items using cart retrieval equipment, and maintaining parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The position develops and implements processes to meet business needs, monitors progress and results, identifies improvement opportunities, and promotes compliance with company policies, ethics, and standards. It leads and participates in teams, coordinates assignments, supports work quality and timelines, adapts to change, and helps develop and mentor associates. The role is expected to model the company’s values, foster an inclusive and supportive workplace, serve customers and members, and pursue continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction and guidance on member service.
Help resolve member complaints and issues according to company guidelines and support company policies and procedures, including the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information and support; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; and maintain marketing recaps and required documentation.
Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, assisting with register or self-checkout transactions, and ensuring club pickup orders are filled.
Oversee the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, assisting with item transport using cart retrieval equipment, and maintaining parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation; provide funds for register operation; prepare and oversee deposits and cash fund transfers; investigate overages and shortages; and maintain the confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices to meet business needs; analyze information, monitor progress and results, and identify improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, providing advice and feedback, supporting quality and timelines, and helping others adapt to change.
Build an inclusive workplace, develop and mentor associates, recognize contributions, communicate positively, and model company values.
Serve customers and members, make informed decisions that balance priorities, and support continuous improvement and the adoption of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, which may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, including tuition, books, and fees for eligible programs.