(USA) Member Team Lead

Walmart • Maple Grove, MN

3d • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and guides associates in member-service approaches. It helps resolve member complaints in accordance with company guidelines, supports compliance with company policies, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned-area operations, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register funds, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and maintains confidential and accurate financial and personal information.

The role develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvement opportunities. It promotes ethical and policy compliance, helps address related issues, and leads or participates in teams to coordinate assignments, share resources, support work quality and timelines, and help others adapt to change. The job emphasizes respect for individuals, integrity, customer and member service, and continuous improvement.

The hourly wage range is $22.50 to $30.50. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The position is at the Sam's Club location at 4743 Maple Grove Rd, Hermantown, Minnesota.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be at least 18 years of age.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience involving hiring, evaluating, mentoring, developing, and managing others' workloads.

Responsibilities

• Assist management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training, and providing direction on member service.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain marketing documentation; and work toward membership goals.
• Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; support register operations; prepare deposits and Cash Fund Transfers; investigate cash overages and shortages; and maintain confidentiality and accuracy.
• Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; monitor results and identify improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards; assist management with correcting ethical and compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, supporting timelines and work quality, and helping others adapt to change.
• Model and promote the company's values, foster respectful and trusting workplace relationships, mentor and develop others, and support customer and member needs and continuous improvement.

Benefits

• Medical, vision, and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off (PTO and/or PPTO)
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Company-paid education benefit through Live Better U, including tuition, books, and fees for eligible programs
• Performance-based bonus awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed