(USA) Member Team Lead

Walmart • Frederick, MD

3d • $22 - $30 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides guidance on member service, resolves complaints according to company guidelines, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides and ensures member service by identifying needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information.

The position develops and implements processes in collaboration with managers, coworkers, customers, and business partners; monitors results and addresses improvement opportunities; and supports compliance with company policies, procedures, and standards of ethics and integrity. It leads and participates in teams, coordinates work, supports quality and timelines, helps others adapt to change, and contributes to a respectful, inclusive, accountable, customer-focused workplace that values continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be at least 18 years of age.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workloads.

Responsibilities

• Assist management with supervising associates in the assigned area, assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
• Resolve member complaints and issues according to company guidelines; support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals, participate in sales and marketing events, maintain required recaps and documentation, and promote membership goals and Sam's Club products and services.
• Provide member service by identifying needs, helping with purchasing decisions and locating merchandise, guiding members on self-service technology, assisting with register or self-checkout transactions, and ensuring club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; support proper register operation, prepare deposits, oversee cash fund transfers, investigate overages and shortages, and protect confidential financial and personal information.
• Develop, communicate, and implement processes with managers, coworkers, customers, and business partners; analyze information, monitor progress and results, and address improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, and ethics standards; assist management in correcting ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, and supporting quality and timelines.
• Build trusting working relationships, communicate positively, help develop and mentor others, recognize contributions, and support associates through change.
• Deliver results while putting customers and members first, use reliable information in decision-making, and pursue continuous improvement and learning.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed