(USA) Member Team Lead

Sam's East•Tulsa, OK

9d•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. This includes assigning duties, communicating goals and feedback, training associates, providing direction on member service, and helping resolve member complaints according to company guidelines. The role supports recruiting, hiring, scheduling, promoting, coaching, and evaluating associates, as well as the Open Door Policy. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and maintaining required documentation. It also provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also performs accounting-office duties, such as maintaining records, supporting register operations, preparing deposits and cash fund transfers, reviewing financial reports, investigating cash discrepancies, and protecting confidential information. The role collaborates with managers, coworkers, customers, and business partners to develop and improve processes, monitor results, and address opportunities. It models company policies, ethics, and compliance standards; assists management with addressing compliance issues; and leads and participates in teams to coordinate work, support quality and timelines, and help others adapt to change. The position is expected to model the company’s values, develop and mentor others, deliver results with members first, and support continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assign duties to associates; communicate goals and feedback; train associates; and provide direction on processes, procedures, and member service approaches.
Help resolve member complaints and issues in accordance with company guidelines.
Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates, and support the Open Door Policy.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; and maintain required marketing documentation.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology and transaction systems.
Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
Handle claims and returns; zone and organize merchandise; identify shrink and damages; maintain cart and flatbed availability; assist with transporting items and cart retrieval; and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and other required documentation according to accounting office procedures.
Provide funds for register operation; create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits and oversee Cash Fund Transfers; investigate register and accounting-office cash overages and shortages; and maintain financial and personal information confidentially and accurately.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, analyze information, monitor progress and results, and address improvement opportunities.
Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards; implement related action plans; and assist management in correcting ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, and supporting timelines and work quality.
Build trusting team relationships, communicate positively, recognize contributions, and help develop and mentor others.
Model integrity and company values, act with humility and transparency, and support the company’s goal of becoming a regenerative company.
Put customers and members first, make decisions using reliable information, balance short- and long-term priorities, and support continuous improvement and adaptation to change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Schedule-, facility-, season-, or work-based premiums may apply.