(USA) Member Team Lead

Walmart • Kansas City, KS

4d • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains and guides associates, supports member-service practices, and helps resolve member complaints in line with company guidelines. It also supports recruiting, hiring, scheduling, promotion, coaching, and evaluation activities, and the Open Door Policy.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing events. It provides member service by helping with purchasing decisions, locating merchandise, using self-service technology, completing transactions, and ensuring club pickup orders are filled. The role also oversees assigned-area operations, including returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness.

The Member Team Lead completes accounting records and related documentation, follows accounting-office procedures, supports register operations, prepares deposits and Cash Fund Transfers, reviews financial reports, investigates overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The role collaborates with managers, coworkers, customers, and business partners to implement processes, monitor results, identify improvements, and meet business needs. It promotes compliance and ethical standards, leads and participates in teams, supports associates through coaching and mentoring, and models the company’s values and commitment to customers and members.

The position is based at 8130 N. Church Road, Kansas City, Missouri. The hourly wage range is $22.00 to $30.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Competitive pay, performance-based bonus awards, and benefits are offered; eligibility and amounts may depend on job classification and length of employment.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management in supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
• Help ensure member complaints and issues are resolved according to company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and help meet membership goals.
• Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
• Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and supporting use of self-service technology.
• Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
• Oversee assigned-area operations, including claims and returns, zoning and organizing merchandise, identifying shrink and damage, and maintaining cart and flatbed availability.
• Assist members with transporting items and retrieve carts using equipment in accordance with company policies and procedures; maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation in accordance with accounting-office procedures.
• Provide funds for register operations; prepare daily deposits and Cash Fund Transfers; oversee transfers; interpret financial analysis reports; and investigate cash overages and shortages.
• Maintain the confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes and practices that meet business needs.
• Analyze information from multiple sources, monitor progress and results, and identify and address opportunities for improvement.
• Demonstrate and promote company policies, procedures, ethics, and compliance standards; assist management with correcting ethical or compliance issues.
• Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and feedback, and supporting timelines and work quality.
• Model respect, integrity, customer and member service, continuous improvement, and adaptability; help develop and mentor associates and recognize their contributions.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed