(USA) Member Team Lead

Walmart • Granville, WV

11d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides guidance on member-service techniques. It helps ensure member complaints are resolved according to company guidelines and supports compliance with policies and the Open Door Policy. The lead also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing events. It provides member service by identifying needs, supporting purchasing decisions, locating merchandise, assisting with self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned-area operations, including claims and returns, merchandise zoning and organization, identifying shrink and damage, cart and flatbed availability, cart retrieval, and parking-lot cleanliness. The role also performs accounting-office duties, such as maintaining records, supporting register operations, preparing deposits, overseeing cash fund transfers, investigating cash discrepancies, and protecting the confidentiality and accuracy of financial and personal information.

The role develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvements. It promotes ethical and policy compliance, assists with correcting issues, and leads and participates in teams by coordinating assignments, sharing resources, supporting work quality and timelines, and helping others adapt to change. The position is expected to model the company’s stated values of respect, integrity, customer and member service, and continuous improvement.

The hourly wage range is $21.00 to $29.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances, depending on schedule, facility, season, or work performed. The role is based at the Sam’s Club location listed in Granville, West Virginia.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be at least 18 years of age.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates in the assigned area by assigning duties, communicating goals and feedback, training associates, and providing direction on member-service approaches.
• Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures; support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; and maintain required marketing documentation.
• Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting use of self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled.
• Oversee assigned-area operations, including claims and returns, zoning and organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, retrieving carts with equipment, and keeping the parking lot clean.
• Complete accounting records, files, transactions, and other documentation; provide funds for register operations; prepare and oversee deposits and cash fund transfers; investigate cash overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices to meet business needs; collaborate with stakeholders, analyze information, monitor progress, and identify improvement opportunities.
• Promote compliance with company policies, procedures, and ethical standards; explain and model how to apply them and assist management with addressing ethical or compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and support, ensuring timelines and work quality, and helping others adapt to change.
• Model company values by building trusting relationships, communicating positively, mentoring and developing others, acting with integrity, serving customers and members, and supporting continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed