(USA) Member Team Lead

Walmart•Oklahoma City, OK

2d•Onsite

About The Position

The Member Team Lead assists management in supervising associates in the assigned area. This includes assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving member complaints according to company guidelines, ensuring compliance with policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. The Member Team Lead also provides member service, supports purchasing decisions and self-service technology, assists with transactions, and ensures club pickup orders are filled. The position oversees assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart availability, assisting members with transporting items using cart retrieval equipment, and keeping the parking lot clean. It also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and maintains the accuracy and confidentiality of financial and personal information. The Member Team Lead develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvements; supports ethical and compliant practices; and leads and participates in teams to meet deadlines and quality expectations. The role models company values, builds trusting relationships, communicates positively, mentors others, supports change, and works to deliver results with members first.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience including hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing guidance on member service.
Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, complete and maintain marketing recaps and required documentation, and work toward membership goals.
Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and supporting self-service technology.
Assist members with transactions using registers or self-checkout and ensure club pickup orders are filled.
Oversee the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, and keeping the parking lot clean.
Assist members with transporting items and use cart retrieval equipment according to company policies and procedures.
Complete accounting records, files, transactions, and required documentation; provide funds for register operations; and create and interpret financial analysis reports.
Assist with accounting investigations, prepare daily deposits and Cash Fund Transfers, investigate cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and identify improvement opportunities.
Promote and support company policies, procedures, ethics, and compliance standards; assist management in addressing ethical and compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, providing feedback and support, and helping others adapt to change.
Model company values, build trusting relationships, communicate positively, mentor and develop others, and support an inclusive culture.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.