( USA) Member Team Lead

Walmart•Springfield, IL

3d•$21 - $29•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving member complaints in accordance with company guidelines, ensuring compliance with policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; working toward membership goals; and promoting Sam’s Club products and services. It provides and ensures member service by identifying needs, helping members make purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The position oversees assigned operations, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. It also completes accounting records and transactions, supports register funds, prepares and oversees deposits and cash fund transfers, investigates cash overages and shortages, and safeguards financial and personal information. The Member Team Lead collaborates with managers, coworkers, customers, and business partners to develop and implement practices, analyze information, monitor results, and identify improvements. The role models ethical conduct and company policies, supports compliance, and leads and participates in teams to meet customer needs, business priorities, timelines, and work-quality expectations. It is expected to respect individuals, build trusting relationships, mentor others, act with integrity, serve customers and members, and pursue continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workload.

Responsibilities

Assist management in supervising associates by assigning duties, communicating goals and feedback, training, providing direction, resolving member issues, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support membership goals and sales and marketing events.
Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation; support register operation; prepare deposits and Cash Fund Transfers; investigate overages and shortages; and maintain confidentiality and accuracy.
Collaborate with managers, coworkers, customers, and business partners to implement practices, analyze information, monitor progress and results, and address improvement opportunities.
Demonstrate and promote company policies, procedures, and standards of ethics and integrity; support compliance and assist management in correcting ethical and compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, supporting quality and timelines, and helping others adapt to change.
Model respectful, inclusive, ethical, customer-focused, and continuous-improvement behaviors; build relationships and help develop and mentor associates.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Hourly premiums may apply in specific circumstances.