(USA) Member Team Lead

Walmart•Littleton, CO

22h•$25 - $33•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, guides them on member-service approaches, and helps resolve member complaints in line with company guidelines. It supports compliance with company policies and procedures and the Open Door Policy, and may participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It also provides member service by identifying member needs, assisting with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The lead oversees assigned areas by handling claims and returns, arranging merchandise, identifying shrink and damage, maintaining carts and flatbeds, assisting members with transporting items, using cart retrieval equipment according to policy, and keeping the parking lot clean. The role also completes accounting records and transactions, supports register funds and deposits, prepares and oversees Cash Fund Transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The Member Team Lead collaborates with managers, coworkers, customers, and business partners to develop and improve processes, monitor results, and address opportunities. The role demonstrates ethical and compliant conduct, supports teams in completing quality work on time, and helps others adapt to change. It is expected to model the company’s stated values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register, and at least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assist management in supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and support compliance with company policies and the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; and maintain marketing documentation.
Work toward membership goals and promote the value of Sam’s Club products and services.
Acknowledge members and identify their needs; assist with purchasing decisions and locating merchandise; support members using self-service technology; assist with register or self-checkout transactions; and ensure club pickup orders are filled.
Oversee the assigned area, handle claims and returns, organize merchandise, identify shrink and damage, maintain carts and flatbeds, assist with transporting items, operate cart retrieval equipment according to policy, and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
Provide funds for register operation, prepare and oversee Cash Fund Transfers and daily deposits, interpret financial analysis reports, assist with accounting investigations, and investigate cash overages and shortages.
Maintain the confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and identify improvement opportunities.
Demonstrate and promote company policies, procedures, and ethical standards; support action plans and help management correct ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, and supporting timely, high-quality results.
Help associates adapt to change, develop and mentor others, recognize contributions, build trusting relationships, communicate positively, and support a culture of belonging.
Serve customers and members, make decisions based on reliable information, pursue continuous improvement, and remain open to new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, with amounts depending on job classification and length of employment; may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Potential hourly premiums depending on schedule, facility, season, or work performed.