(USA) Member Team Lead

Walmart • Yuba City, CA

21d • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, providing direction on member-service techniques, and helping resolve member complaints according to company guidelines. The role supports compliance with company policies and the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting use of self-service technology, helping with transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees the assigned area, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash discrepancies, and handles financial and personal information accurately and confidentially.

The position develops and implements processes with managers, coworkers, customers, and business partners; monitors results and improvement opportunities; promotes ethical and policy compliance; and leads or participates in teams to meet customer needs, business priorities, timelines, and quality expectations. It models the company’s values of respect, integrity, service, and continuous improvement, while supporting and developing associates.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and support company policies and the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
• Participate in sales and marketing events, complete marketing recaps and required documentation, and work toward membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
• Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
• Oversee the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart availability, retrieving carts, and keeping the parking lot clean.
• Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
• Provide funds for register operation, prepare daily deposits and Cash Fund Transfers, interpret financial analysis reports, and investigate register and accounting-office overages and shortages.
• Maintain the confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes with managers, coworkers, customers, and business partners; monitor progress and results and address improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; assist management in addressing ethical and compliance issues.
• Lead and participate in teams by coordinating work assignments, sharing resources and information, giving advice and support, meeting timelines and quality standards, and helping others adapt to change.
• Build trusting relationships, communicate positively, mentor and develop others, recognize contributions, and support a workplace where associates feel included.
• Make customer-first decisions based on reliable information, balance short- and long-term priorities, and pursue continuous improvement and learning.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO; parental leave; family care leave; bereavement leave; jury duty; and voting time.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, with programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed