(USA) Member Team Lead
About The Position
The Member Team Lead assists management in supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training, providing direction on member service, resolving complaints, supporting company policies and the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides and ensures member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The lead oversees assigned areas, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information. The position develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvements. It demonstrates and supports compliance, ethics, and integrity; leads and participates in teams; coordinates work; and supports associates through feedback, mentoring, and change. The role is expected to uphold Sam's Club values, including respect for individuals, acting with integrity, serving members and customers, and striving for excellence.
Requirements
- At least 6 months of retail experience, including operating front-end equipment such as a cash register.
- At least 6 months of customer service experience.
- Must be 18 years of age or older.
Nice To Haves
- Experience leading a front-end team.
- Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workloads.
Responsibilities
- Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
- Help resolve member complaints and issues in accordance with company guidelines and policies.
- Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
- Participate in sales and marketing events, maintain marketing documentation, meet membership goals, and promote Sam's Club products and services.
- Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and provide support with self-service technology and transactions.
- Ensure club pickup orders are filled.
- Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart availability and retrieval, and parking lot cleanliness.
- Complete accounting records, files, transactions, and other documentation; support register operations; prepare daily deposits; oversee cash fund transfers; and investigate cash overages and shortages.
- Maintain the confidentiality and accuracy of financial and personal information.
- Develop, communicate, and implement processes and practices; collaborate with stakeholders; monitor progress and results; and identify improvement opportunities.
- Demonstrate and support compliance with company policies, procedures, and ethical standards, and assist management in addressing compliance issues.
- Lead and participate in teams by coordinating work, sharing resources and information, providing feedback and support, and helping others adapt to change.
- Build trusting relationships, communicate positively, and help develop and mentor other associates.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid Live Better U education program for eligible full-time and part-time associates
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
