(PRI) Member Team Lead Sam's Club, Front End PM 12:30PM - 9:30PM Turnos Rotativos

Walmart•Caguas, PR

6d•$20 - $28•Onsite

About The Position

The Member Team Lead leads and participates in teams by sharing resources, information, and tools; determining customer needs and business priorities; coordinating work assignments; providing advice, feedback, and support; and modeling how to adapt to change. The role develops and implements processes to meet business needs, collaborates with managers, associates, customers, and business partners, monitors results, and identifies improvement opportunities. It also promotes compliance with company policies, procedures, and ethical standards. The position assists management in supervising associates in the assigned area, including assigning duties, communicating goals, training, providing guidance, resolving member issues, and supporting recruiting, hiring, scheduling, coaching, and evaluation. It supports membership through providing information, processing memberships and credit accounts, encouraging renewals, and participating in sales and marketing activities. The Member Team Lead ensures member service, assists with purchasing decisions and transactions, supports self-service technology, and helps ensure club pickup orders are filled. The role oversees area operations, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash discrepancies, and protects the confidentiality and accuracy of financial and personal information. The role is expected to model respect, integrity, customer-focused service, teamwork, continuous improvement, and support for associates’ development. The listed schedule is 12:30 p.m. to 9:30 p.m. with rotating shifts.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be at least 18 years of age.

Responsibilities

Lead and participate in teams, coordinate work assignments, share resources and information, and support work quality and timelines.
Develop, communicate, and implement processes and practices to meet business needs; monitor results and identify improvement opportunities.
Promote compliance with company policies, procedures, and standards of ethics and integrity.
Assist management with supervising associates by assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and participate in sales and marketing events.
Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, and assisting with transactions.
Help ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation; support register operations and prepare daily deposits and cash fund transfers.
Investigate cash register and accounting office overages and shortages while maintaining confidentiality and accuracy of financial and personal information.
Respect individual differences, build trusting relationships, communicate positively, and help develop and mentor associates.
Deliver results with the customer and member first, use reliable information to make decisions, and support continuous improvement and change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including vacation and sick leave according to applicable law; parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Sam's Club Membership.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Fertility benefits.
Company-paid Live Better U education benefit program, including tuition, books, and fees for eligible associates.