(PRI) Member Specialist Sam's Club PT
About The Position
The Member Specialist provides member service by acknowledging members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting Sam’s Club products and services. The role operates cash registers and related equipment, processes purchases and payments, and assists with returns, refunds, and exchanges according to applicable procedures. The position maintains registers and checkout lanes, stocks supplies, follows company policies to help reduce shrink, and works toward front-end performance goals. It also maintains facility safety by following safety standards, conducting safety sweeps, using proper forklift-spotting procedures, and correcting or reporting unsafe situations. Where applicable, the role follows company and legal requirements for liquor sales, including verifying identification and maintaining required documentation. The Member Specialist explains membership types, programs, and benefits to current and prospective members to support account decisions, membership levels, renewals, and awareness of Sam’s Club offerings. The role is expected to demonstrate respect for individuals, integrity, customer service, teamwork, accountability, continuous improvement, and a willingness to learn and adapt to change.
Responsibilities
- Maintain facility safety by following safety standards, conducting safety sweeps, following proper forklift-spotting procedures and company steel-standard guidelines, and correcting or reporting unsafe situations to management.
- Provide member service by acknowledging members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Operate cash registers and related equipment; process purchases and assist with payments, returns, refunds, and exchanges using the appropriate procedures for different membership and payment types.
- Maintain cash registers and checkout lanes, stock register supplies and box bins, follow company policies for identifying concealed merchandise, and work toward front-end performance goals.
- Follow company and legal policies and procedures for liquor sales, including securing merchandise, maintaining signage, verifying member identification, and completing and maintaining required paperwork and documentation where applicable.
- Explain membership types, programs, and benefits to current and prospective members to assist with account decisions, build membership levels, encourage renewals, and promote the value of Sam’s Club products and services.
- Build strong, trusting relationships and communicate with impact, energy, and positivity to motivate and influence others.
- Help develop and mentor others and recognize their contributions and accomplishments.
- Maintain and promote integrity, ethics, and compliance; model Walmart values and hold oneself and others accountable.
- Put customers and members first, deliver results, use reliable information in decision-making, and consider how one’s work affects the team and stakeholders.
- Learn, take calculated risks, demonstrate resilience, drive continuous improvements, use new technologies and skills, and support others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including vacation and sick leave according to applicable law
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Sam’s Club membership
- Military leave pay
- Adoption and surrogacy expense reimbursement
- Fertility benefits
- Company-paid education benefit program (Live Better U), including tuition, books, and fees for eligible full-time and part-time associates
- Performance-based bonus awards
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
