(PRI) Backroom Associate - Sam's Club Bayamon - Full Time
About The Position
The Backroom Associate provides customer service by acknowledging customers, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services while maintaining a safe shopping environment. The role provides direction and guidance to associates on customer service approaches and techniques so customer issues are resolved within company guidelines. The associate maintains their area in accordance with company policies and procedures, including proper handling of claims and returns, zoning, organizing merchandise and supplies, identifying shrink and damages, and maintaining a safe work environment. The role assists management with supervision across multiple departments by assigning duties, developing and communicating goals, teaching associates, ensuring policy compliance, supporting the Open Door Policy, and conducting daily meetings. It also participates in hiring, recruiting, training, coaching, and evaluating associates. The associate works with team members to execute customer inventory flow, maintain backroom standards, process freight correctly, and prepare the backroom for incoming freight. The role also ensures claims associates process claims according to company policies. Associates are expected to embrace inclusion, build trusting team relationships, mentor others, act with integrity, serve customers and members, make informed decisions, learn continuously, and support improvement and change. The position is at Sam's Club, Plaza del Parque, Bayamon, Puerto Rico. The hourly wage range is $16.00 to $24.00, with the actual rate meeting or exceeding the applicable minimum wage. The associate must meet store requirements for handling and/or selling firearms, including required background checks, authorization training, and applicable state requirements, and must complete required job training and assessments.
Requirements
- Meet store requirements to handle and/or sell firearms, including completion of a firearms-specific Criminal Background Check, Firearms Authorization Training, and state-specific requirements within permitted time frames.
- Successfully complete all job-required trainings and assessments.
Responsibilities
- Provide customer service by acknowledging customers, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting products and services.
- Maintain a safe shopping and work environment.
- Guide associates on customer service approaches and techniques and help resolve customer complaints within company guidelines.
- Maintain the assigned area according to company policies, including handling claims and returns, zoning, organizing merchandise and supplies, identifying shrink and damages, and maintaining safety.
- Assist management with supervising associates in multiple departments by assigning duties, communicating goals, teaching, ensuring policy compliance, supporting the Open Door Policy, and conducting daily meetings.
- Participate in hiring, recruiting, training, coaching, and evaluating associates in the assigned area.
- Work with associates to execute customer inventory flow, maintain backroom standards, process freight correctly, and prepare the backroom for incoming freight.
- Ensure claims associates process claims according to company policies.
- Model the company’s stated values and behaviors, including inclusion, teamwork, integrity, customer service, continuous learning, and improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including vacation and sick leave according to applicable law, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Sam's Club membership.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Fertility benefits.
- Company-paid Live Better U education program, including tuition, books, and fees for eligible full-time and part-time associates.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
