(USA) Member Team Lead

Walmart•Torrance, CA

4d•$23 - $31

About The Position

The Member Team Lead assists management in supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training, and providing direction on member service. The role helps resolve member complaints in accordance with company guidelines and supports recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The position supports Sam’s Club membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and working toward membership goals. It provides member service, assists with purchasing decisions and merchandise locations, supports self-service technology and transactions, and ensures club pickup orders are filled. The role oversees its assigned area by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining carts and flatbeds, assisting members with transporting purchases using cart retrieval equipment, and keeping the parking lot clean. It also performs accounting office duties, including maintaining records, supporting register operations, preparing deposits, overseeing cash fund transfers, investigating discrepancies, and protecting the confidentiality and accuracy of financial and personal information. The Member Team Lead collaborates with managers, coworkers, customers, and business partners to implement processes, monitor results, and identify improvements. The role promotes compliance with company policies, procedures, and ethical standards; leads and participates in teams; and supports associates through feedback, mentoring, and change. The position is based at the Sam’s Club location at 2601 Skypark Dr, Torrance, California.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
Help resolve member complaints and issues according to company guidelines.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, maintain required marketing documentation, and work toward membership goals.
Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
Oversee the assigned area, including handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining carts and flatbeds, assisting with transporting items, and maintaining parking lot cleanliness.
Complete accounting records and transactions; support register operations; prepare deposits; oversee cash fund transfers; investigate register and accounting office overages and shortages; and maintain confidentiality and accuracy.
Collaborate with managers, coworkers, customers, and business partners to implement processes, monitor progress and results, and address improvement opportunities.
Promote compliance with company policies, procedures, and standards of ethics and integrity, and assist management with addressing compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, providing advice and feedback, and helping others adapt to change.
Build trusting team relationships, communicate positively, and help develop and mentor other associates.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including PTO and/or PPTO, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates, with tuition, books, and fees covered.
Performance-based bonus awards.
Potential hourly premiums based on schedule, facility, season, or work performed.