(USA) Member Team Lead

Walmart•Gardena, CA

23d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member-service practices, helps resolve member complaints, and supports recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The position also supports the Open Door Policy and compliance with company policies and procedures. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned-area operations, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also performs accounting-office work, such as maintaining records, supporting register operations, preparing deposits and Cash Fund Transfers, reviewing financial reports, investigating cash overages and shortages, and protecting confidential financial and personal information. The position develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvement opportunities; and promotes ethical conduct and compliance. It leads and participates in teams, coordinates work assignments, supports quality and timelines, and helps others adapt to change. The role is expected to demonstrate Walmart values by respecting individuals, building trusting relationships, mentoring others, acting with integrity, serving members, making informed decisions, and pursuing continuous improvement. The position is based at the Sam’s Club location at 1399 W Artesia Blvd, Gardena, California. The hourly wage range is $23.00 to $31.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Competitive pay, performance-based bonus awards, and benefits are offered; eligibility and benefit terms may depend on job classification and length of employment.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be at least 18 years of age.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information, process memberships, upgrades, and credit accounts, encourage renewals, and participate in sales and marketing events.
Maintain marketing recaps and other required documentation and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and provide support with self-service technology and transactions.
Ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, and identification of shrink and damages.
Maintain cart and flatbed availability, assist members with transporting items, use cart retrieval equipment according to policy, and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and other required documentation according to accounting-office procedures.
Provide funds for register operations, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and prepare and oversee Cash Fund Transfers.
Investigate cash register drawer and accounting-office overages and shortages while maintaining the confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; monitor results and address opportunities for improvement.
Promote and support company policies, procedures, ethics, and compliance; assist management with addressing ethical and compliance issues.
Lead and participate in teams, coordinate work assignments, share resources and information, and support work quality and timelines.
Build trusting relationships, communicate effectively, mentor and develop others, recognize contributions, and help associates adapt to change.
Serve members, make decisions using reliable information, and pursue continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.