(USA) Member Team Lead

Walmart • Ontario, CA

21d • $23 - $31 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training, providing direction on member service, resolving member complaints according to company guidelines, ensuring compliance with policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides and ensures member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting members with self-service technology and transactions, and ensuring club pickup orders are filled.

The position oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits, oversees Cash Fund Transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information.

The Member Team Lead collaborates with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvements. The role promotes ethical and policy compliance, helps teams coordinate and complete work to quality and timeline expectations, and models adaptability and the company’s stated values and behaviors.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

• Assist management with supervision of associates, including assigning duties, communicating goals and feedback, training, providing direction, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating.
• Support membership by explaining membership options and benefits, processing memberships, upgrades, and credit accounts, encouraging renewals, participating in sales and marketing events, maintaining recaps and documentation, and striving to meet membership goals.
• Provide and ensure member service by identifying member needs, assisting with purchasing decisions, locating merchandise, supporting use of self-service technology, assisting with register or self-checkout transactions, and ensuring club pickup orders are filled.
• Oversee the assigned area, including handling claims and returns, zoning and organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, retrieving carts using equipment, and maintaining parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; support proper register operation; prepare deposits; oversee Cash Fund Transfers; investigate cash overages and shortages; and protect confidential information.
• Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; monitor progress and results and identify improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management with addressing ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, coordinating work assignments, providing advice and feedback, supporting work quality and timelines, and helping others adapt to change.
• Model the stated workplace behaviors and values: respect individuals, build trusting relationships, mentor and develop others, act with integrity, serve customers and members, and strive for excellence and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed