(USA) Member Team Lead

Walmart•Waukesha, WI

11d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in the assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides guidance on member-service approaches to help resolve complaints in accordance with company guidelines. The lead supports compliance with company policies and procedures and the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by informing current and prospective members about membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise locations, supporting use of self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled. The role oversees assigned-area operations, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, assistance transporting items, cart retrieval, and parking-lot cleanliness. It also completes accounting records and transactions, provides register funds, prepares financial reports and daily deposits, oversees cash fund transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information. The Member Team Lead collaborates with managers, coworkers, customers, and business partners to develop and implement processes, analyze information, monitor results, and identify improvements. The role promotes ethical and policy compliance, assists management with addressing compliance issues, and leads and participates in teams to meet work-quality and timeline expectations. It models the company’s values by supporting inclusion, developing and mentoring others, acting with integrity, serving members, and pursuing continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assist management with supervising associates in the assigned area, assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
Help ensure member complaints and issues are resolved according to company guidelines and support compliance with company policies and the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain marketing documentation; and work toward membership goals.
Acknowledge members and identify their needs; assist with purchasing decisions and locating merchandise; support members using self-service technology; assist with register and self-checkout transactions; and ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damage, cart and flatbed availability, member assistance with transporting items, cart retrieval, and parking-lot cleanliness.
Complete accounting records, files, transactions, and required documentation; provide funds for register operation; create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits; oversee cash fund transfers; and investigate cash overages and shortages.
Maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; analyze information, monitor progress and results, and address improvement opportunities.
Promote and support compliance with company policies, procedures, and ethics standards; implement action plans and assist management with correcting ethical and compliance issues.
Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and feedback, supporting work quality and timelines, and helping others adapt to change.
Model the company’s values by fostering belonging, building trusting relationships, mentoring and developing others, acting with integrity, serving members, and supporting continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, with programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.