(USA) Member Team Lead

Walmart • Evergreen Park, IL

5d • $23 - $31 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides guidance on member service. It helps resolve member complaints according to company guidelines and supports compliance with company policies. The role also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and completing required documentation. It provides member service and purchasing assistance, supports members using self-service technology, assists with register and self-checkout transactions, and ensures club pickup orders are filled.

The Member Team Lead oversees area operations, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information.

The role develops and implements processes to meet business needs, collaborates with coworkers and business partners, monitors results, and identifies improvement opportunities. It demonstrates and supports ethical and policy compliance, leads and participates in teams, coordinates work assignments, and helps associates adapt to change. The position is expected to respect and develop individuals, act with integrity, serve customers and members, and strive for excellence through continuous improvement and learning.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workloads.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support membership goals.
• Participate in sales and marketing events and complete marketing recaps and other required documentation.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
• Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
• Oversee claims, returns, merchandise zoning and organization, shrink and damage identification, and cart and flatbed availability.
• Assist members with transporting items, use cart retrieval equipment according to policy, and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; provide funds for register operation; and create and interpret financial analysis reports.
• Prepare daily deposits and oversee cash fund transfers; investigate register and accounting office overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and other business partners to develop and implement processes, monitor progress, and identify improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing ethical and compliance issues.
• Lead and participate in teams, coordinate work assignments, provide advice and feedback, support work quality and timelines, and help others adapt to change.
• Build trusting relationships, communicate positively, mentor and develop others, and recognize their contributions.
• Deliver results while putting customers and members first, use reliable information in decision-making, and drive continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed