(USA) Member Team Lead

Walmart•Houston, TX

8d•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, helps resolve complaints in line with company guidelines, ensures policy compliance, and supports recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing recaps and other documentation; and promoting Sam’s Club products and services. It also provides member service by helping members make purchasing decisions, locate merchandise, use self-service technology, complete transactions, and receive club pickup orders. The lead oversees operational duties in the assigned area, including claims and returns, merchandise organization and zoning, identifying shrink and damage, maintaining cart and flatbed availability, assisting with transporting items, using cart retrieval equipment, and maintaining parking lot cleanliness. Accounting duties include maintaining records and files, supporting register operations, preparing and interpreting financial reports, assisting with investigations, preparing deposits, overseeing cash fund transfers, investigating cash overages and shortages, and protecting confidential financial and personal information. The role collaborates with managers, coworkers, customers, and business partners to develop and implement processes, analyze information, monitor results, and identify improvements. It demonstrates and supports ethical and policy compliance, participates in and leads teams, coordinates work assignments, shares resources and feedback, mentors others, and supports change. The position is based at the Sam’s Club location listed in Houston, Texas.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience involving hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help ensure member complaints and issues are resolved according to company guidelines and that associates comply with company policies and procedures.
Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain required marketing documentation; and promote Sam’s Club products and services.
Acknowledge members and identify their needs; assist with purchasing decisions and merchandise location; support use of self-service technology; assist with register or self-checkout transactions; and ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damage, cart and flatbed availability, assistance transporting items using cart retrieval equipment, and parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation; support proper register operation; create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits; oversee cash fund transfers; investigate cash overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, analyze information from multiple sources, monitor progress and results, and identify improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; support action plans and help management address ethical and compliance issues.
Lead and participate in teams, coordinate and execute work assignments, share resources and information, provide advice and feedback, help ensure timelines and work quality, and support others through change.
Promote a respectful and inclusive workplace, build trusting relationships, communicate positively, and help develop and mentor others.
Model integrity and Walmart values, hold oneself and others accountable, and support the company’s goal of becoming a regenerative company.
Serve customers and members, make decisions based on reliable information, and pursue continuous improvement while learning and adapting to new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates, including tuition, books, and fees.
Performance-based bonus awards.