(USA) Member Team Lead

Walmart•Plano, TX

5d•$21 - $29•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member-service approaches, and helps resolve member complaints in accordance with company guidelines. It supports recruiting, hiring, scheduling, promotion, coaching, and evaluation activities, as well as compliance with company policies and the Open Door Policy. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees the assigned area, including claims and returns, merchandise organization and availability, shrink and damage identification, cart and flatbed availability and retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The role collaborates with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvements. It demonstrates ethical and compliant conduct, assists management with addressing compliance issues, and leads or participates in teams to coordinate assignments and meet timelines and quality expectations. The position is expected to model the company’s values, build trusting relationships, support and develop others, serve members, adapt to change, and pursue continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and support compliance with company policies and the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
Participate in sales and marketing events, maintain marketing recaps and other required documentation, and strive to meet membership goals.
Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, helping with transactions, and ensuring club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damage, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
Complete accounting records, files, transactions, and other documentation; support register operations; prepare deposits and Cash Fund Transfers; investigate cash overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and identify improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, ethics, and standards; assist management with correcting ethical and compliance issues.
Lead and participate in teams by coordinating assignments, sharing resources and information, providing feedback and support, and helping others adapt to change.
Model the company’s values by building trusting relationships, developing and mentoring others, recognizing contributions, serving members, making informed decisions, and supporting continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, including time that may be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit, including eligible education programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
Performance-based bonus awards.
Potential hourly premiums in specified circumstances.