(USA) Member Team Lead

Walmart • Plattsburgh, NY

4d • $23 - $31 • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member-service techniques, helps resolve complaints according to company guidelines, ensures compliance with policies, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The lead oversees assigned operations, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking-lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, reviews financial reports, investigates cash overages and shortages, and safeguards confidential financial and personal information.

The role develops and implements business processes with managers, coworkers, customers, and business partners; monitors results and improvement opportunities; supports ethical and policy compliance; and leads or participates in teams to coordinate assignments and achieve timely, high-quality work. It is expected to model the company’s values, foster an inclusive and supportive workplace, develop and mentor others, serve members, adapt to change, and pursue continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

• Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, maintain marketing recaps and other documentation, work toward membership goals, and promote Sam’s Club products and services.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and provide support with self-service technology and transactions.
• Ensure club pickup orders are filled and assist members using registers or self-checkout.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking-lot cleanliness.
• Complete accounting records, files, transactions, and required documentation in accordance with accounting office procedures.
• Provide funds for register operation, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and prepare and oversee Cash Fund Transfers.
• Investigate cash-register and accounting-office overages and shortages while maintaining the confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop, communicate, and implement processes that meet business needs.
• Monitor progress and results, identify improvement opportunities, and address them.
• Demonstrate and support ethical conduct and compliance with company policies, procedures, and standards; assist management in addressing ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, and supporting timely, high-quality work.
• Model inclusive, respectful, and positive teamwork; build trusting relationships; recognize others’ contributions; and help develop and mentor associates.
• Serve members, make decisions using reliable information, adapt to change, and support continuous improvement and the adoption of new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed