(USA) Member Team Lead

Walmart • Kissimmee, FL

13d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. This includes assigning duties, communicating goals and feedback, training associates on processes and procedures, guiding member-service approaches, resolving member complaints according to company guidelines, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports current and prospective members by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; working toward membership goals; and promoting Sam’s Club products and services. The Member Team Lead provides member service, assists with purchasing decisions and merchandise location, supports self-service technology and transactions, and ensures club pickup orders are filled.

The position oversees assigned areas, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information.

The Member Team Lead develops and implements processes with managers, coworkers, customers, and business partners; analyzes information and monitors results; identifies improvement opportunities; and supports ethical and policy compliance. The role leads and participates in teams, coordinates work assignments, provides advice and feedback, supports quality and timelines, and helps others adapt to change. The position is expected to model the company’s values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assign duties to associates and communicate goals and feedback.
• Train associates on processes and procedures and provide direction on member-service approaches.
• Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, maintain marketing recaps and required documentation, work toward membership goals, and promote Sam’s Club products and services.
• Acknowledge members, identify needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
• Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
• Provide funds for register operation, create and interpret financial analysis reports, and assist with accounting-related investigations.
• Prepare daily deposits, prepare and oversee cash fund transfers, and investigate register drawer and accounting office overages and shortages.
• Maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop, communicate, and implement processes and practices.
• Analyze information from multiple sources, monitor progress and results, and identify and address opportunities for improvement.
• Demonstrate and promote compliance with company policies, procedures, and ethical standards; assist management with correcting compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, and helping ensure timelines and work quality.
• Build trusting relationships, communicate positively, mentor and develop others, and recognize contributions.
• Serve customers and members, make decisions based on reliable information, and support continuous improvement and adaptation to change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, with eligible programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed