(USA) Member Team Lead

Walmart•South Gate, CA

8d•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, and providing direction on member service. The role helps resolve member complaints according to company guidelines, supports compliance with company policies, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees the assigned area, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information. The position develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvement opportunities; and models ethical and compliant practices. It leads and participates in teams, coordinates assignments, supports work quality and timelines, and helps others adapt to change. The role is expected to demonstrate the company’s values by fostering belonging, building relationships, developing others, acting with integrity, serving members, and pursuing continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, complete and maintain marketing documentation, and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions, and help locate merchandise.
Provide guidance on self-service technology and assist with register and self-checkout transactions.
Ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, and identification of shrink and damages.
Maintain cart and flatbed availability, assist members with transporting items, use cart retrieval equipment according to policy, and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
Provide funds for register operations, prepare daily deposits and cash fund transfers, investigate cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes with managers, coworkers, customers, and business partners; monitor progress and results and address improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, and ethics standards; assist management with ethical and compliance issues.
Lead and participate in teams, coordinate assignments, share resources and information, and support timelines and work quality.
Model company values by fostering belonging, building relationships, mentoring others, acting with integrity, serving members, and supporting continuous improvement and adaptation to change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes, subject to job classification, length of employment, and applicable terms.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.