(USA) Member Team Lead

Walmart•Daphne, AL

10d•$21 - $29•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, and provides direction on member-service approaches. It helps resolve member complaints in accordance with company guidelines and supports compliance with company policies. The position also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It provides member service by identifying member needs, helping with purchasing decisions and merchandise location, supporting use of self-service technology and checkout, and ensuring club pickup orders are filled. The Member Team Lead oversees operational tasks in the assigned area, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The position also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The role collaborates with managers, coworkers, customers, and business partners to develop and improve processes, monitor results, and address opportunities. It models company ethics and policies, supports compliance, and leads and participates in teams to coordinate assignments, share resources, provide feedback, and help others adapt to change. It is expected to demonstrate Walmart values by respecting individuals, building relationships, mentoring others, acting with integrity, serving customers and members, and pursuing continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workloads.

Responsibilities

Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and promote Sam's Club products and services.
Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
Serve members by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, helping with transactions, and ensuring club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
Complete accounting records, files, transactions, and documentation; support register operations; prepare deposits and cash fund transfers; investigate cash overages and shortages; and maintain confidentiality and accuracy.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and address improvement opportunities.
Demonstrate and promote company policies, ethics, and compliance standards, and assist management in correcting ethical or compliance issues.
Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and feedback, and helping others adapt to change.
Build trusting relationships, communicate positively, mentor and develop others, recognize contributions, serve customers and members, and support continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off and/or PPTO, including applicable vacation, sick leave, holiday, parental, family care, bereavement, jury duty, and voting leave benefits.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.