(USA) Member Team Lead

Walmart • Salt Lake City, UT

72d • $22 - $30 • Onsite

About The Position

This role involves assisting management with the supervision of associates in an assigned area, focusing on member service, sales, and operational efficiency. The Member Team Lead is responsible for guiding associates, ensuring compliance with company policies, and promoting the value of Sam's Club products and services. Key duties include overseeing daily operations, managing customer interactions, handling transactions, maintaining the assigned area, and contributing to financial record-keeping. The position also emphasizes developing and implementing processes, leading teams, and upholding company values of respect and integrity. Associates in this role are expected to deliver results while prioritizing the customer, make informed decisions, and strive for continuous improvement.

Requirements

• 6 months retail experience including operating front-end equipment (e.g., cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Nice To Haves

• Leading a front-end team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

• Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service, ensuring compliance with policies, and supporting recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicates and supports membership by providing information on membership types, programs, and benefits, processing memberships, upgrades, and credit accounts, encouraging renewals, participating in sales and marketing events, completing documentation, and striving to meet membership goals.
• Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
• Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging merchandise, identifying shrink and damages, organizing carts/flatbeds, assisting members with transport, utilizing cart retrieval equipment, and maintaining parking lot cleanliness.
• Completes accounting records, files transactions, and other required documentation by following procedures, providing funds for register operation, creating and interpreting financial analysis reports, assisting with investigations, preparing deposits, overseeing cash fund transfers, investigating overages/shortages, and maintaining confidentiality.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with others, analyzing information, monitoring progress, and identifying improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
• Leads and participates in teams by using and sharing resources, determining customer needs and business priorities, coordinating work assignments, providing advice and support, and modeling adaptation to change.
• Strengthens the team by helping, developing, and mentoring others, and recognizing contributions and accomplishments.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances priorities, and considers the impact of own work on the team's ability to deliver on purpose.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed