(USA) Member Team Lead

Walmart•Evergreen Park, IL

3d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, provides guidance on member service, and helps resolve member complaints according to company guidelines. It supports compliance with company policies and the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, assisting members with transporting items, using cart retrieval equipment, and maintaining parking lot cleanliness. Accounting duties include maintaining records and transaction documentation, supporting register operations, preparing deposits and cash fund transfers, reviewing financial analysis reports, investigating overages and shortages, and safeguarding confidential financial and personal information. The position collaborates with managers, coworkers, customers, and business partners to develop and improve processes, monitor results, and address improvement opportunities. It promotes ethical conduct and compliance, leads and participates in teams, coordinates work, supports work quality and timelines, and helps others adapt to change. The role is expected to model the company’s values by fostering belonging, building relationships, mentoring others, acting with integrity, serving members, making informed decisions, and pursuing continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience, including hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
Help resolve member complaints and issues according to company guidelines and support company policies and the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage membership renewals.
Participate in sales and marketing events, maintain marketing recaps and other documentation, and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
Handle claims and returns; zone, arrange, and organize merchandise; identify shrink and damage; and maintain availability of carts and flatbeds.
Assist members transporting items, use cart retrieval equipment according to policy, and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and other documentation; provide funds for register operation; and create and interpret financial analysis reports.
Assist with accounting investigations, prepare daily deposits and Cash Fund Transfers, investigate cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and identify improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards; support action plans and help address ethical or compliance issues.
Lead and participate in teams by sharing resources and information, determining needs and priorities, coordinating work, providing feedback and support, and helping others adapt to change.
Foster a respectful and inclusive workplace, build trusting relationships, communicate positively, mentor and develop others, and recognize their contributions.
Serve customers and members, make informed decisions that balance priorities, and drive continuous improvement while learning and supporting new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates.