(USA) Member Team Lead

Walmart • Bluffton, SC

18h • $22 - $30

About The Position

The Member Team Lead supports management in supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training associates, providing direction on member-service approaches, and helping resolve member complaints according to company guidelines. The role supports compliance with company policies and procedures and the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares financial reports and daily deposits, oversees cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and other business partners; monitors results and improvement opportunities; and models ethical conduct and compliance. It leads and participates in teams, coordinates work assignments, supports quality and timelines, and helps others adapt to change. The position is expected to demonstrate the company’s values by respecting individuals, building relationships, mentoring teammates, acting with integrity, serving customers and members, and pursuing continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, complete marketing recaps and required documentation, and work toward membership goals.
• Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
• Oversee assigned-area claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
• Provide funds for register operations, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, oversee Cash Fund Transfers, and investigate cash overages and shortages.
• Maintain the confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes with managers, coworkers, customers, and other business partners; monitor progress and results and identify improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, and standards of ethics and integrity; assist management with addressing ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, and supporting quality and timelines.
• Model and help others adapt to change and new challenges; build relationships, mentor others, and support a culture of belonging and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed