(USA) Member Team Lead

Walmart • Springdale, OH

13d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving member complaints according to company guidelines, ensuring policy compliance, and participating in recruiting, hiring, scheduling, promotion, coaching, and evaluation.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions, locating merchandise, assisting with self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information.

The position develops and implements processes in collaboration with managers, coworkers, customers, and business partners; monitors results and improvement opportunities; supports ethical and policy compliance; and leads and participates in teams to coordinate work, meet timelines and quality standards, and help others adapt to change. The role is expected to model the company's values, build trusting relationships, mentor others, serve customers and members, and pursue continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training, and providing direction on member service.
• Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, maintain marketing recaps and required documentation, and work toward membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
• Assist members with transactions using registers or self-checkout and ensure club pickup orders are filled.
• Oversee the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, retrieving carts, and keeping the parking lot clean.
• Complete accounting records, files, transactions, and documentation; support register operations; prepare daily deposits and Cash Fund Transfers; and investigate cash overages and shortages.
• Maintain the confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, and ethical standards, and assist management in addressing compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and feedback, and helping ensure work quality and timelines.
• Model company values by building trusting relationships, mentoring and developing others, serving customers and members, adapting to change, and supporting continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO, with eligibility and amounts based on job classification and length of employment.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefits, including tuition, books, and fees for eligible full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed