(USA) Member Team Lead

Walmart•Grand Junction, CO

24d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, resolves complaints according to company guidelines, ensures compliance with company policies, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting use of self-service technology, processing register and self-checkout transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned areas, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, assistance with transporting items, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and maintains confidential and accurate financial and personal information. The role develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvement opportunities. It promotes ethical conduct and policy compliance, supports management in addressing compliance issues, and leads and participates in teams to coordinate work, provide feedback and support, meet timelines and quality standards, and help others adapt to change. The position is expected to demonstrate the company’s stated values of respect, integrity, customer and member service, and continuous improvement. The hourly wage range is $21.00 to $29.00. The actual hourly rate will equal or exceed the applicable local minimum wage. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances, and multiple premiums may apply when criteria are met. The primary location listed is 1040 Independent Ave, Grand Junction, CO 81505-7133.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues in accordance with company guidelines and ensure compliance with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, complete marketing recaps and required documentation, work toward membership goals, and promote Sam’s Club products and services.
Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, and supporting members using self-service technology.
Assist members with register and self-checkout transactions and ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, and availability of carts and flatbeds.
Assist members transporting items, use cart retrieval equipment according to policy, and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation in accordance with accounting office procedures.
Provide funds for register operations, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and oversee cash fund transfers.
Investigate cash register and accounting office overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices to meet business needs in collaboration with managers, coworkers, customers, and business partners.
Analyze information from multiple sources, monitor progress and results, and identify and address opportunities for improvement.
Promote compliance with company policies, procedures, ethics, and integrity standards; implement related action plans and assist management with ethical and compliance issues.
Lead and participate in teams by coordinating and executing work assignments, sharing resources and information, and providing advice, feedback, and support to meet timelines and quality standards.
Model company values, build trusting working relationships, communicate with impact, and help develop and mentor others.
Deliver results while prioritizing customers and members, use reliable information in decision-making, and support continuous improvement and adaptation to change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to job classification, length of employment, and applicable plan terms.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.