(USA) Member Team Lead

Walmart • Fargo, ND

5d • $22 - $30 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. This includes assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving member complaints according to company guidelines, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. The Member Team Lead also provides member service, assists with purchasing decisions and merchandise location, supports self-service technology and transactions, and ensures club pickup orders are filled.

Responsibilities also include overseeing the assigned area, handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, assisting members with transporting items using cart retrieval equipment, and keeping the parking lot clean. The position maintains accounting records and documentation, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and safeguards financial and personal information.

The Member Team Lead collaborates with managers, coworkers, customers, and business partners to implement processes, monitor results, and identify improvements. The role demonstrates and supports ethical and compliant practices, leads and participates in teams, and helps associates adapt to change. The job also emphasizes respect for individuals, integrity, customer and member service, and continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workload.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, maintain marketing recaps and required documentation, and work toward membership goals.
• Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, and supporting members using self-service technology, registers, and self-checkout.
• Ensure club pickup orders are filled.
• Oversee the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damages, and maintaining cart and flatbed availability.
• Assist members with transporting items using cart retrieval equipment and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and other documentation; provide funds for register operations; and create and interpret financial analysis reports.
• Prepare daily deposits and oversee Cash Fund Transfers; investigate cash register and accounting office overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, and standards of ethics and integrity, and assist management with addressing ethical and compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, providing advice and feedback, and supporting work quality and timelines.
• Help develop and mentor associates, recognize contributions, build trusting relationships, and support the team through change.
• Deliver results while putting customers and members first, making decisions based on reliable information, and supporting continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed