(USA) Member Team Lead

Walmart • McKinney, TX

15d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides guidance on member-service approaches. It helps resolve member complaints according to company guidelines and supports compliance with company policies. The role also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing events. It provides member service by identifying member needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned areas, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information.

The position collaborates with managers, coworkers, customers, and business partners to develop and improve processes, monitor results, and address opportunities. It models ethical conduct and company policies, helps resolve compliance issues, and leads and participates in teams to coordinate assignments and meet timelines and quality expectations. The role is expected to foster belonging, build trusting relationships, mentor and support others, serve customers and members, make informed decisions, and pursue continuous improvement.

The hourly wage range is $21.00 to $29.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The job is located at 1670 W University Dr, McKinney, TX 75069-3444.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workload.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member-service approaches.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information, process memberships, upgrades, and credit accounts, encourage renewals, and participate in sales and marketing events.
• Provide member service by acknowledging members, identifying needs, assisting with purchases and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.
• Oversee assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, assisting with item transport, and keeping the parking lot clean.
• Complete accounting records, files, transactions, and documentation; provide funds for register operations; prepare deposits and cash fund transfers; investigate overages and shortages; and maintain financial and personal information confidentiality and accuracy.
• Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; monitor progress and address improvement opportunities.
• Demonstrate and promote company policies, procedures, ethics, and integrity, and assist management in addressing ethical and compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing feedback and support, meeting timelines and quality expectations, and helping others adapt to change.
• Foster an inclusive and supportive workplace, build trusting relationships, mentor and develop others, recognize contributions, put members first, make informed decisions, and drive continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including eligible programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed