(USA) Member Team Lead

Walmart•Oklahoma City, OK

19d•$21 - $29•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training associates, providing direction on member-service approaches, and helping resolve member complaints according to company guidelines. The role supports compliance with company policies and the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned operational areas, including claims and returns, merchandise zoning and organization, identifying shrink and damages, maintaining carts and flatbeds, helping members transport items using cart retrieval equipment, and keeping the parking lot clean. The role also completes accounting records and transactions, supports register funds, prepares and oversees deposits and cash fund transfers, investigates cash overages and shortages, and protects confidential financial and personal information. The role develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvements; and promotes ethical and policy compliance. It leads and participates in teams, coordinates work assignments, shares information and resources, supports work quality and timelines, and helps others adapt to change. The position is expected to demonstrate Walmart and Sam’s Club values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help ensure member complaints and issues are resolved according to company guidelines and support the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, maintain marketing recaps and required documentation, work toward membership goals, and promote Sam’s Club products and services.
Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled.
Oversee assigned operations, including claims and returns, merchandise zoning and organization, identifying shrink and damages, maintaining carts and flatbeds, assisting with item transport using cart retrieval equipment, and maintaining parking lot cleanliness.
Complete accounting records, files, transactions, and other documentation according to accounting office procedures.
Provide funds for register operation, prepare daily deposits, oversee cash fund transfers, investigate register and accounting-office cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and other business partners; monitor results and address improvement opportunities.
Promote compliance with company policies, procedures, and ethics standards; support action plans and assist management in correcting ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, providing feedback and support, and helping others adapt to change.
Model behaviors that respect individuals, strengthen the team, act with integrity, serve customers and members, and drive continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, and jury duty and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Potential hourly premiums based on schedule, facility, season, or specific work performed.