(USA) Member Team Lead

Walmart • Mechanicsburg, PA

6d • $21 - $29 • Onsite

About The Position

This role involves assisting management with the supervision of associates in an assigned area, focusing on member service, sales, and operational efficiency. The Member Team Lead will be responsible for guiding and developing a team, ensuring compliance with company policies, and contributing to the overall success of the Sam's Club location. This position plays a key role in delivering exceptional member experiences and achieving business goals.

Requirements

• 6 months retail experience including operating front-end equipment (for example, cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Nice To Haves

• Leading a front-end team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

• Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service approaches, ensuring compliance with company policies, and supporting the Open Door Policy.
• Communicates and supports membership by providing information on membership types, programs, and benefits, processing memberships, upgrades, and credit accounts, encouraging renewals, participating in sales and marketing events, and striving to meet membership goals.
• Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
• Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging merchandise, identifying shrink and damages, organizing carts/flatbeds, assisting members with transporting items, and maintaining parking lot cleanliness.
• Completes accounting records, files transactions, and other required documentation by following procedures, providing funds for register operation, creating and interpreting financial analysis reports, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages/shortages, and maintaining confidentiality.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and business partners, analyzing information, and monitoring progress.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
• Leads and participates in teams by using and sharing resources, determining customer needs and business priorities, coordinating work assignments, providing advice and support, and modeling adaptation to change.
• Strengthens the team by helping, developing, and mentoring others, and recognizing contributions and accomplishments.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Company paid education benefit program (Live Better U) for full-time and part-time associates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed