(USA) Member Team Lead

Walmart•Houston, TX

10d•$21 - $29•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, and providing direction on member service. The role supports recruiting, hiring, scheduling, promotion, coaching, and evaluation of associates, and helps resolve member complaints according to company guidelines. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting members with self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned areas, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The position also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The role develops and implements processes to meet business needs, monitors results, identifies improvement opportunities, and promotes compliance with company policies, procedures, and ethical standards. It leads and participates in teams, coordinates work, supports quality and timelines, adapts to change, builds trusting relationships, and helps develop and mentor others. The role is expected to demonstrate integrity, customer-first service, continuous improvement, and Walmart and Sam’s Club values.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assign duties to associates, communicate goals and feedback, train associates, and provide direction and guidance on member service.
Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Help ensure member complaints and issues are resolved according to company guidelines and support the Open Door Policy.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
Participate in sales and marketing events, complete marketing recaps and required documentation, and strive to meet membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and provide guidance on self-service technology and transactions.
Ensure club pickup orders are filled and assist members using registers or self-checkout.
Oversee assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, retrieving carts using approved equipment, and keeping the parking lot clean.
Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
Provide funds for register operation, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits and oversee cash fund transfers, and investigate cash overages and shortages.
Maintain the confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices to meet business needs; monitor progress and results; and identify and address improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards, and assist management in correcting ethics and compliance issues.
Lead and participate in teams by sharing resources and information, identifying customer needs and business priorities, coordinating work, and supporting timelines and work quality.
Build trusting relationships, communicate positively, mentor and develop others, recognize contributions, and support associates through change.
Deliver results while putting customers and members first, using reliable information to make decisions, and supporting continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Potential hourly premiums based on schedule, facility, season, or specific work performed.