(USA) Member Team Lead

Walmart•Miami, FL

8d•$22 - $30•Onsite

About The Position

The Member Team Lead assists management with supervising associates and supporting membership and member service in an assigned area at Sam's Club. The role assigns duties, communicates goals and feedback, trains associates, provides direction on service approaches, helps resolve member concerns, and supports recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The position supports current and prospective members by explaining membership options, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and helping meet membership goals. It also helps members make purchasing decisions, locate merchandise, use self-service technology, complete transactions, and receive club pickup orders. The Member Team Lead oversees area operations, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The role also performs accounting-office duties such as maintaining records, supporting register operations, preparing deposits and cash fund transfers, investigating cash overages or shortages, and safeguarding confidential financial and personal information. The role collaborates with managers, coworkers, customers, and business partners to develop and improve processes, monitor results, and address opportunities. It leads and participates in teams, supports compliance with company policies and ethical standards, and demonstrates the company’s values through respectful, inclusive, customer-focused teamwork, integrity, accountability, learning, and continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management in supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction and guidance on member service.
Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide information about membership types, programs, and benefits to current and prospective members.
Process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain marketing documentation; and work toward membership goals.
Acknowledge members, identify their needs, help with purchasing decisions, locate merchandise, and assist with self-service technology and transactions.
Ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness.
Complete accounting records, files, transactions, deposits, and other documentation by following accounting office procedures.
Support proper register operation, prepare and oversee Cash Fund Transfers, investigate cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and identify improvement opportunities.
Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards, and assist management with correcting compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, supporting quality and timelines, and helping others adapt to change.
Promote an inclusive workplace, build trusting relationships, communicate positively, mentor and develop others, and recognize their contributions.
Deliver results while putting members first, make decisions using reliable information, and support continuous improvement and adoption of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs.